Recently something happened that really surprised me. I received an email unexpectedly from the PR Manager from Farleyco Marketing regarding my recent post on the Real Techniques Miracle Complexion Sponge. Farleyco Marketing is the Canadian distributors for Real Techniques in Canada, among other brands. She explained that they took my concerns on the sponge quality to Real Techniques and offered me a replacement of the sponge along with other Real Techniques products. I was floored! 😮
They sent me the above items – more than I expected! More on the story below…
When they offered a replacement sponge, I advised that more than the quality of the sponge, I personally wasn’t a fan of the sponge shape so I declined the offer. However, I was keen to try some of the new items that Real Techniques was launching, so I selected:
• Real Techniques Lip Colour + Blur Duo
• Real Techniques Brow Set
• Real Techniques Expert Concealer Brush
But when I received the parcel, not only did I receive the above, but also these items:
• Real Techniques Miracle Complexion Sponge
They are insistent that I try the sponge again, I suppose! 😉
• COLAB Sheer Invisible Dry Shampoo in Tokyo
• 7th Heaven Soften Glove Masques
I’ve mentioned quite often that the COLAB is my favourite dry shampoo – it doesn’t leave any white residue in my dark hair, plus it smells amazing. I’m actually using the full size can of this right now. 🙂 I’m told that a fun new design of the packaging will be rolling out soon!
• Zoella Blissful Mistful Solid Fragrance
• Zoella Wonder Hand Moisturizing Hand Cream
I’m very excited to try these Zoella items! I haven’t come across Zoella locally yet but I did receive the Zoella Ginger Cream from Dannii in the UK when we did a swap!
More on my experience with Farleyco and Real Techniques. Integrity is a big thing for me. I suppose the cynics out there could say that they sent me a bunch of products to appease me. But Farleyco Marketing took it a step further – they sent my feedback to Real Techniques head office, and then forwarded the response from Real Techniques to me. Real Techniques explained that there had been a quality issue in the past with the sponges and batches had variances in textures. They offered a replacement sponge too. They acknowledged that there was an issue and took action to improve it. They didn’t have to reach out to me or offer anything but they went above and beyond. I’ve always been a fan of the Real Techniques brushes (I own pretty much all of the original sets and single brushes) and it’s clear that they care about their customers. Thank you Farleyco and Real Techniques for your amazing customer service!
Since these Real Techniques brushes are new launches in Canada, here are closer shots of them and some additional information:
Real Techniques products in Canada are available from Rexall, Walmart, Pharmasave, London Drugs, Jean Coutu, Lawtons Drugs, and other retailers. Farleyco operates an online shop where they offer the complete line up of their brand portfolio products – with free shipping on $50 orders!
Note: the items in this post were sent to me free of charge and these are my own thoughts and opinions about them.
Have you experienced exceptional customer service? I know too often we focus on poor experiences, but I’d love to hear the positive ones – please tell me your stories of exceptional customer service experiences. 🙂 Also, what is your favourite Real Techniques brush?